Cancellation policy

JUMBILEEN®

Purchase Options and Cancellation Policy

At Jumbileen®, we offer flexible purchase options to make it easier for you to keep your self care routine stocked and consistent. This policy explains how subscriptions and pre-orders work, and how to manage or cancel them.

Subscriptions

The following products are available on a subscription basis:

Must Grow Hair Growth Oil
Must Grow Hair Growth Butter
Must Grow Hydrating Hair Mist

Subscription frequency options: every 4 weeks or every 6 weeks.

When you purchase a subscription, you will receive repeat deliveries of your chosen product at the frequency you select. Your payment details are stored securely and you will be charged automatically before each delivery unless you choose to pay in advance.

You can manage your subscription at any time, including pausing, changing your frequency, or cancelling, with no fees or penalties. Links to manage your subscription are included in your order confirmation email. You can also manage your subscription by logging into your account at jumbileen.com.

If you wish to cancel, please do so before your next scheduled order date to avoid being charged for the upcoming delivery. Charges that have already been processed cannot be refunded unless the order has not yet been fulfilled. See our Refund and Return Policy for full details.

Pre-orders

From time to time Jumbileen® will offer pre-orders for upcoming products not yet in stock. When you purchase a pre-order, you are reserving a product that is not yet available. We may collect no payment or a partial deposit at checkout and will fulfill and charge the remaining balance at a future date when the product is ready to ship.

Pre-orders that have not yet been fulfilled can be cancelled at any time for a full refund. Once a pre-order has been fulfilled and shipped, it follows our standard Refund and Return Policy and is no longer eligible for cancellation.

We will always communicate expected fulfillment timelines for pre-order products via email and on the product page. If a pre-order is delayed beyond the communicated timeline, we will notify you promptly and give you the option to cancel for a full refund.

Contact Us

For any questions about your subscription, pre-order, or this policy, contact us at hello@jumbileen.com. We typically respond within 1 to 2 business days.

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