Shipping policy

JUMBILEEN®

Last updated: August 26, 2026

Thank you for choosing Jumbileen®. Every product is made in small batches with care and intention. Because we operate as a small brand and make our products fresh, processing times may vary depending on demand and product availability. We appreciate your patience and will always communicate any delays as quickly as possible.

At a glance

Shipping type	Processing time	Carrier
Domestic (US)	3 to 15 business days	USPS / UPS
International	3 to 15 business days + transit time	USPS / UPS
Jamaica & Caribbean	3 to 15 business days + transit time	Shipcentric Logistics Solutions

1. Order Processing

All Jumbileen® products are made in small batches to ensure freshness and quality. Processing times reflect the time it takes to prepare, package, and hand your order to the carrier, not the transit time from carrier to your door.

Processing time: 3 to 15 business days from the date your order is placed. Processing times vary based on current demand, product availability, and batch production schedules. During high demand periods, new product launches, flash sales, or promotional events, processing times may be closer to the higher end of this range. We will always notify you by email if your order is experiencing an extended delay beyond our standard processing window.

Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays will begin processing on the next available business day.

You will receive an order confirmation email immediately after placing your order. Please review your order details carefully and contact us at hello@jumbileen.com right away if you notice any errors.

2. Shipping Methods and Carriers

Jumbileen® ships via USPS and UPS for all domestic and most international orders. Carrier selection is made at our discretion based on the most efficient and cost-effective option for your location.

Domestic Shipping (United States)

We ship to all 50 US states including Alaska and Hawaii. Shipping rates are calculated based on the weight of your order and your delivery address. You can view the exact shipping cost at checkout before completing your purchase.

International Shipping

We offer international shipping to most countries via USPS and UPS. International transit times vary by destination and are in addition to our standard processing time.

Please be aware that international orders may be subject to import fees, customs duties, and taxes upon arrival in your country. These charges are the sole responsibility of the customer and are not included in your order total or shipping cost.

Customs and duties notice: For some countries, import fees and customs duties are calculated at checkout so you know the full cost upfront. For other countries, these charges are collected at the time of delivery by your local customs authority. Jumbileen® has no control over customs processes or fees and cannot predict or estimate these charges for you. We recommend checking with your local customs office before placing an international order.

Jamaica and Caribbean Shipping

For customers in Jamaica and the wider Caribbean, we partner with Shipcentric Logistics Solutions to provide reliable regional shipping. If you are located in Jamaica or the Caribbean and need assistance with your order or shipping options, please contact us directly at hello@jumbileen.com before placing your order so we can provide you with the most current shipping options and rates.

3. Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order and your delivery address. You will always be able to see your exact shipping cost before completing your purchase; no surprises.

During promotional periods we may offer discounted or free shipping on qualifying orders. Any such promotions will be clearly communicated on our website and in our marketing emails. Promotional shipping offers cannot be applied retroactively to previously placed orders.

4. Order Tracking

Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.

If you experience any issues with tracking your order or have not received a shipping confirmation within your expected processing window, please contact us at hello@jumbileen.com and we will investigate promptly.

5. Delivery Issues

Lost or Stolen Packages

Jumbileen® is not responsible for packages that are lost or stolen after being confirmed as delivered by the carrier. We strongly recommend shipping to a secure address where someone is available to receive your package. If your tracking shows delivered but you have not received your package, please contact your carrier directly and also reach out to us at hello@jumbileen.com — we will do our best to assist you.

Damaged in Transit

If your order arrives damaged due to handling in transit, please photograph the damage and contact us at hello@jumbileen.com within 14 days of delivery. We will work with you to resolve the issue as quickly as possible.

Address Errors

Customers are responsible for providing accurate and complete shipping information at checkout. Jumbileen® is not liable for orders delivered to an incorrect address due to errors made by the customer at the time of ordering.

If a package is returned to us as a result of an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you to arrange reshipment. Reshipment costs are the responsibility of the customer.

If you notice an error in your shipping address immediately after placing your order, contact us at hello@jumbileen.com as soon as possible. We will do our best to correct it before your order is processed, but we cannot guarantee changes once processing has begun.

Returned to Sender

Packages returned to us by the carrier due to an undeliverable address, failed delivery attempts, or unclaimed packages will be held for 14 days. We will contact you using the email address on your order to arrange reshipment. If we do not receive a response within 14 days, the order may be restocked and a store credit issued minus the original shipping cost.

6. Peak Season and High Demand Periods

During the following periods, processing times may be extended toward the higher end of our 3 to 15 business day window: Holiday season (November through January) Valentine's Day period Product launch periods Flash sale and promotional events Market and pop-up event weeks We recommend placing your order early during these periods to allow adequate time for processing and delivery. We will always communicate known delays on our website and via email.

7. Contact Us

If you have any questions or concerns about your order, shipping status, or this Shipping Policy, please contact us at:

hello@jumbileen.com www.jumbileen.com Charlotte, NC, United States Response time: within 1 to 2 business days We are a small brand and we genuinely care about every order. If something is not right, please reach out — we will always do our best to make it right.

Gallang LLC, operating as Jumbileen®
7014 Smith Corners Boulevard, #1055
Charlotte, NC 28269
United States
hello@jumbileen.com
www.jumbileen.com
© 2026 Jumbileen®. All rights reserved.