Shipping policy

Last Updated: February 12, 2024

Thank you for choosing Jumbileen. This Shipping Policy outlines the details of our shipping process to provide you with a transparent and positive shopping experience.

1. Order Processing:

a. Processing Time: - Orders are typically processed within 2 business days. Please note that processing times may vary during peak seasons or promotional periods.

b. Order Confirmation: - Upon placing an order, you will receive an order confirmation email containing your order details. Please review this information carefully and contact us immediately if you notice any discrepancies.

2. Shipping Methods:

a. Domestic Shipping: - We offer several shipping options within the continental United States. Delivery times may vary based on your location.

b. International Shipping: - We offer international shipping to most countries. 

  • Checkout Calculation:

    • For some countries, import fees, customs duties, and taxes are calculated at the time of checkout. This ensures transparency and allows you to know the exact costs associated with your purchase upfront.

  • Payment at Delivery:

    • In some countries, import fees, duties and taxes will be due at the time of delivery. 

3. Shipping Rates:

a. Standard Rates: - Shipping rates are calculated based on the weight of your order and your delivery address. You can view the shipping cost at checkout before completing your purchase.

b. Promotional Shipping: - During promotional periods, we may offer discounted or free shipping. Any such promotions will be clearly communicated on our website.

4. Order Tracking:

a. Tracking Information: - Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and location of your package.

b. Tracking Assistance: - If you encounter any issues with tracking your order, please contact our customer support team at jumbileen@gmail.com for assistance.

5. Delivery Issues:

a. Lost or Stolen Packages: - Jumbileen is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure, and consider using a delivery address where someone can receive the package.

b. Address Errors: - Customers are responsible for providing accurate shipping information. Jumbileen is not liable for orders delivered to incorrect addresses due to address errors provided by the customer.

6. Contact Us:

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at jumbileen@gmail.com.

Thank you for choosing Jumbileen. We appreciate your trust, and we are dedicated to ensuring that your products arrive in a timely and secure manner.