Refund policy

JUMBILEEN®

Last updated: August 26, 2026

At Jumbileen®, every product is made with care and intention. We want you to love what you ordered. If something isn't right, we're here to help — just reach out to us directly at hello@jumbileen.com and we'll make it right.

At a glance

Situation	What we do
Unopened item, within 14 days	Full refund to original payment method
Opened item	Not eligible for return
Defective or damaged item	Replacement sent at no cost to you
Wrong item received	Correct item sent, return label provided
Package returned due to address error	Reshipped at customer's cost
Sale or discounted items	Final sale — not eligible for return
Digital products	Non-refundable
Gift cards	Non-refundable

1. Returns

We accept returns for unopened, unused items in their original packaging within 14 days of the purchase date.

Eligible for return:

Items that are unopened, unused, and in their original condition and packaging, returned within 14 days of purchase.

Not eligible for return:

Opened or used items — once the seal is broken, the item cannot be returned. This policy exists to protect the safety and hygiene of every Jumbileen® customer.

Sale or discounted items — all sale purchases are final.

Digital products — non-refundable once delivered.

Gift cards — non-refundable.

How to initiate a return

Step 1: Contact us at hello@jumbileen.com within 14 days of your purchase date. Include your order number and the reason for your return. Step 2: Our team will review your request and issue a Return Authorization (RA) number within 2 business days if your return is approved. Step 3: Ship the unopened item(s) back to us with the RA number clearly marked on the package. Return shipping costs are the responsibility of the customer unless the return is due to our error. Step 4: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 3 business days.

Alternatively, you can submit a return request directly through your Jumbileen account. Log in at jumbileen.com, go to your order history, select the order, choose the items you wish to return, select a return reason, and submit your request. You will receive an email with next steps if your request is approved.

2. Refunds

Refunds are issued for approved returns of unopened items received within 14 days of the purchase date.

Refund processing:

Once your returned item is received and inspected, we will notify you by email within 3 business days. If approved, your refund will be applied to your original payment method within 5 to 10 business days depending on your bank or card provider.

Please note:

Refunds cover the purchase price of the item only. Original shipping costs are non-refundable unless the return is due to our error.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, reshipment is available at the customer's expense.

3. Defective or Damaged Items

We take quality seriously. Every Jumbileen® product is inspected before it ships. However, if you receive an item that is defective, damaged, or incorrect, we will make it right at no cost to you.

Contact us at hello@jumbileen.com within 14 days of receiving your order. Please include: — Your order number — A clear photo or video showing the defect or damage — A brief description of the issue Once our team reviews and confirms the defect or damage, we will arrange for a replacement to be sent to you as quickly as possible. You will not need to return the defective item in most cases.

4. Exchanges

We do not offer direct product exchanges at this time. If you would like a different product, please initiate a return for the eligible item and place a new order for the product you'd like instead.

If you received a wrong item, contact us immediately at hello@jumbileen.com and we will send the correct item and provide a prepaid return label for the wrong one.

5. Return Shipping

Unless the return is due to our error (defective, damaged, or wrong item), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Jumbileen® is not responsible for items lost in transit during return shipping.

6. Late or Missing Refunds

If you have not received your refund within 10 business days of our approval notification, please take the following steps:

First, check your bank account again — processing times vary by institution.

Then contact your credit card company — it may take additional time for the refund to officially post.

If you have done both of the above and still have not received your refund, please contact us at hello@jumbileen.com and we will investigate immediately.

7. International Orders

For international orders shipped through Shipcentric Logistics Solutions or any other third-party shipping partner, the same return and refund policy applies. However, please note that return shipping costs for international orders are the full responsibility of the customer. Customs duties and taxes paid on the original order are non-refundable.

8. Contact Us

We are a small brand and we genuinely care about your experience. If something isn't right, please reach out — we will always do our best to make it right. hello@jumbileen.com www.jumbileen.com Charlotte, NC, United States Response time: within 1 to 2 business days

 

Gallang LLC, operating as Jumbileen®
7014 Smith Corners Boulevard, #1055
Charlotte, NC 28269
United States
hello@jumbileen.com
www.jumbileen.com
© 2026 Jumbileen®. All rights reserved.