FREQUENTLY ASKED QUESTIONS

What is Jumbileen?

Jumbileen is a self-care brand dedicated to providing natural, high-quality hair, skin, and body products. Our range includes Jamaican Black Castor Oil, cold-pressed oils, soy candles, body butters, bar soaps, affirmation cards, and more — all crafted with love and intention.

Are your products made with natural ingredients?

Yes! We prioritize nature-inspired formulations. Our products are made with natural oils, butters, botanicals, and plant-based ingredients that nourish from the outside in.

Are your products safe for sensitive skin?

Many of our products are formulated with sensitive skin in mind, including our All-Natural Sensitive Skin Bar. However, we recommend checking the ingredient list and doing a patch test before full use if you have allergies or sensitivities.

Do you test on animals?

Absolutely not. We’re cruelty-free. Our products are tested only on willing humans — never on animals.

Where are your products made?

All our products are handmade in small batches with care, ensuring quality and consistency every time.

How long will it take to receive my order?

Orders are usually processed within 2–4 business days. Shipping times vary based on your location. You’ll receive tracking information via email once your order is on the way.

Do you ship internationally?

Yes! We ship worldwide using reliable carriers. Please note that international orders may be subject to customs fees or delays outside of our control.

What should I do if my order arrives damaged?

We’re so sorry if that happens! Please send us a photo of the damaged item (jumbileen@gmail.com) and packaging within 14 days of delivery, and we’ll gladly send a replacement or refund.

Can I return or exchange a product?

Yes you can. We accept returns for unopened items within 14 days of the purchase date.

How can I stay updated on new products and promotions?

Stay connected with us! Follow us on social media, subscribe to our newsletter, and explore our blog for the latest beauty tips, product launches, and exclusive promotions.